By Digital Futures
Scaling AI Literacy Across a Global Professional Services Firm
Client Context
A global professional services firm sought to differentiate its advisory business by embedding AI capability at scale. Leadership recognised that to deliver on this ambition, the broader workforce needed a baseline of AI literacy while specialist teams required advanced expertise to support client delivery.
The Challenge
The firm faced the dual challenge of scale and speed. Thousands of employees needed to gain a shared understanding of AI, while advanced practitioners needed deeper skills to deploy AI solutions. With a large workforce and limited time, the programme had to be efficient, practical, and directly relevant to business needs.
Our Approach
Digital Futures designed and delivered a tailored workforce upskilling programme that was:
- Requirements-led: Training aligned to the specific tasks and competencies needed for future AI initiatives.
- Phased: A four-week pre-learning phase built a common foundation, followed by an intensive two-week core programme framed around real-world AI deployment.
- Applied: Participants completed a capstone project, solving a complex business problem reflective of client work.
- AI-enabled: An adaptive learning platform provided personalised feedback and support to ensure progress at scale.
The Impact
The programme delivered rapid and measurable results:
- Workforce-wide confidence in AI skills rose significantly, enabling consultants to deploy AI in client engagements.
- Adoption of AI tools accelerated, boosting productivity and innovation across the advisory function.
- Time-to-value for client projects shortened, enhancing commercial impact.
Outcome
The firm now has a workforce equipped not only with the technical knowledge to apply AI but also the confidence to use it in real-world business contexts. The programme established a blueprint for building an AI-ready workforce at speed and scale.