By Digital Futures
Redesigning an AI Productivity Platform for Enterprise Scale
Client Context
A global financial services institution aimed to embed generative AI into core employee workflows through an enterprise-wide Productivity Suite. The ambition was to equip tens of thousands of employees with secure, scalable, and intuitive access to Large Language Model (LLM) capabilities for daily tasks.
The Challenge
The initial rollout of the platform fell short. Fragmented design, weak code quality, and limited scalability threatened adoption and risked undermining the bank’s broader AI transformation agenda.
Our Approach
Digital Futures was engaged to reimagine the platform end-to-end. We:
- Mapped critical workflows to identify high-value AI use cases.
- Applied human-centred design to simplify the employee journey from onboarding to advanced usage.
- Rebuilt the architecture to deliver enterprise-grade security, resilience, and performance.
The Impact
In just three months, the Productivity Suite was rebuilt to enterprise standards:
- A redesigned, intuitive interface reduced barriers to adoption.
- Scalable engineering enabled tens of thousands of users globally.
- Integrated governance ensured compliance with rigorous security and regulatory standards.
Outcome
The Productivity Suite is now deployed across global markets, enabling employees to integrate generative AI into day-to-day operations and client work. Beyond immediate efficiency gains, the platform has become a strategic enabler, accelerating the institution’s transition toward AI-first operations.